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Friday, September 16, 2011

Confirmation of Appointment Calls...

You may have noticed that East Cobb Pediatrics now has automated confirmation calls going out. This would be the call that you received two days prior to your child's appointment confirming the date and time.

This is a new service for us and we're very excited! Soon the service will provide the opportunity to confirm, reschedule or cancel your appointment with the push of a button. Currently confirmation calls are sent out two days ahead and If you need to cancel or reschedule this gives you plenty of time to call the office  and avoid a "No-Show" fee! 

If you have more than one child scheduled on a particular day you will receive more than one call as this service confirms each and every appointment. Be sure to pay close attention to each call and the date and time specified.  Be sure to show up at the appointment scheduled earliest to avoid missing an appointment.

The service now gives the opportunity for you to identify the best way for you to be reached regarding your child's appointment. This can be by voice call, text, or email. You can let our front desk know which way you would like to be notified.

If you have questions about this service, just let us know.

Jennifer Collins
Technical Support Coordinator

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